This role is closed. It is kept here as a record of what we hire for. See current openings, or send us your CV anyway — we keep good applications on file.
Technical Support Executive
- Support
- full time
- 1+ years
- Maitidevi, Kathmandu
Posted
About the role
When a courier’s dispatch screen stops working at 9am, or a shop’s counter will not print a bill, you are who they call. This is the role that determines whether our clients trust us.
It is also the role closest to how the software actually gets used, which makes it one of the most useful places in the company to learn from.
What you will do
- Handle client queries by phone, email and chat, and know the difference between a training question and a defect
- Diagnose problems — reproduce them, gather the detail, and check the data before escalating
- Onboard new clients: set up their accounts, migrate their data, train their staff
- Visit client sites when a problem cannot be solved remotely
- Write and maintain help documentation
- Bring recurring problems back to engineering as patterns, not as individual tickets
What we are looking for
- Experience supporting software users, or in an operations role where you were the person who fixed things
- Genuine patience. People contacting support are usually already frustrated
- Clear Nepali and English, spoken and written
- Enough technical curiosity to investigate rather than escalate immediately
Nice to have
- Familiarity with POS hardware — barcode scanners, thermal printers, cash drawers
- Basic SQL, for checking records
- Experience in logistics, retail or accounting
What we offer
- A team that treats recurring support problems as bugs to fix rather than tickets to close
- Direct exposure to how businesses across Nepal actually operate
- Based in Maitidevi, Kathmandu, with client visits in the valley